Services

we do service design.
We provide INSIGHTS,
design EXPERIENCES,
create CONTENT and
make it work.

we do service design

Nascom is a digital Service Design agency
We design, build and operate digital services across the touchpoint spectrum. From corporate websites, e-commerce platforms over in-store digital campaigns and touchscreen apps, to customer care portals and mobile apps. We create digital services that deliver great experiences for your customers. This is how we shape your digital products & services:

we provide insights

It’s all about asking the right questions and setting actionable targets
 

Typical insights
deliverables

  • Business Model Canvas
  • KPI Dashboard
  • Stakeholder map
  • Persona’s
  • Touchpoint matrix
  • Customer journeys
  • Empathy Maps
  • Content strategy
 

Want to know more?
Please contact us

+32 89 20 17 16

We are curious about your business. We take sides with your customers. And we help you to make choices. We don't like to get stuck in the middle. We begin with the end in mind. To help our clients act.

WE DESIGN EXPERIENCES

It’s all about sequencing touchpoints to construct an engaging story
A brand is the sum of all user experiences. And we try to connect all these experiences to design a sequenced user experience across all touch-points. A customer touch-point can be defined as any interaction a customer will experience during his relationship with a brand or organization. We already have a profound background in User Experience: we design the interface of the experience. Now, we dare to picture it even bigger. We not only design the interface of the experience, we also co-design the service behind the experience. We do digital service design.
 

Typical experience
deliverables

  • Conceptual models
  • Concepts & campaigns
  • Branding
  • User testing
  • Responsive design
  • Site structure
  • Page models
  • Wireframes
  • Prototyping
  • Art direction
  • Page design
 

Want to know more?
Please contact us

+32 89 20 17 16

WE CREATE  content

It’s all about content currency
We create engaging content for your channels. We spin a narrative out of noise to bring your platform to life and measure to know the how and why. 
 

Typical content
deliverables

  • Games
  • Copy
  • Video
  • Photoshoot
 

Want to know more?
Please contact us

+32 89 20 17 16

WE MAKE IT WORK

Technology is a commodity

… if you know what you are doing. Nascom started in 2003 and is rooted in web development. We’re natural born builders. Maybe that’s why we don’t emphasize what we already do best: make it work.

It’s all about know-how to make
 

tech
stack

  • HTML5, Javascript, CSS
  • iOS/Android/Windows8
  • Drupal/PHP/…
  • Symfony
  • REST/JSON web services

Methods & too​ls

One size doesn’t fit all. Especially in the fuzzy front end of ideation & project creation we like to tailor the process to your needs. Although we love mental models to understand and simplify a complex reality, we are not going to impose our approach to your situation. We adapt our methods and tools to your organisation.

It’s all about the man, not the plan
 

Tool
belt

  • Scrum
  • Togaf
  • Prince2
  • PMI

Delivery Mode

We can staff your team to do the analysis, take up project accountability to build your e-commerce platform and guarantee service levels after go-live with support contracts.

It’s all about getting things done

The truth is out there

Although we are seasoned experts in our field, there is even more expertise outside Nascom than there is internally. We value our partners and their complimentary services.

It’s all about being open, not acting open
 

Our partners

 

Want to know more?
Please contact us

+32 89 20 17 16